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Yahoo Web Hosting Customer Support: 1
Yahoo Web Hosting Reliability: 1
Yahoo Web Hosting Price Value: 5
Yahoo Web Hosting Account Setup: 1
Yahoo Web Hosting Overall Score: 1 |
Otto's Final Score*:
14% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
Signed up a week ago. Tried using their web set up software over 50 times and each time it locked up. Assumed it would be a trivial solution and quick fix. Started calling Tech Support the next day, immediately says your call time is more than 30 minutes (866-800-8092). One time i waited 55 minutes and gave up. Over the next 5 days i called about 10 times a day and always the same 30 minute hold time, even at 2am.
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My website never did work. After about 40 tries to tech support i gave up (once was told it was my computer, another it was my virus software even though the same result occurred on several other PCs. )
Very unknowledgable tech reps, impossible to reach (expect 30-45 min to talk to anyone), and even the customer rep who took my cancellation order told me they were in fact experiencing very high call volume this weekand were hiring new tech reps to assist. Confirmed to me the chaotic nature of this division of Yahoo. I have used and continue to use yahoo phone, email and search engine and they are great. What happened? I wouldn't be phased if this were a tiny new company, but from Yahoo? I'm shocked. After 7 days of persistance I realized yahoo has a colossally inept division on its hands and i was wasting my time pursuing it. Cancelled and sought a refund. They told me i couldn't get a full refund but they could transfer my website to an australian firm (melbourne it) who could manage it. Melbourne sent me an application form longer than a college application just to keep the webpage i already owned. Unbelievable ! An their customer service number is a phone # in australia. Could it get any better?
My Final Yahoo Web Hosting Customer Support Rating: 1/10 |
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I wish i could give them some real ratings on reliability, but since my website never worked i can't give an honest answer. But based on my dealings with tech support and billing support, i'll put 1-horrible. I'm pretty confident its right.
My Final Yahoo Web Hosting Windows Hosting Reliability Rating: 1/10 |
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Their price of $8/month going up to $12/month didn't bother me.
My Final Yahoo Web Hosting Price Value Rating: 5/10 |
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see above
My Final Yahoo Web Hosting Account Setup Rating: 1/10 |
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If you have time and money to waste and don't mind jeopardizing your customers and your reputation, give Yahoo Small Business a try.
My Final Overall Yahoo Web Hosting Rating: 1/10
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recommendations to new customers. 
