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Thinkhost Customer Support: 1
Thinkhost Reliability: 1
Thinkhost Price Value: 1
Thinkhost Account Setup: 1
Thinkhost Overall Score: 1 |
Harry White's Final Score*:
10% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
Like most people I signed up my client with thinkhost because I valued their socially-conscious low carbon footprint web hosting. If I had known the problems that would ensue, I never would have paid them any money.
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My story is really quite simple. Due to some technical issue, I never received a welcome email detailing how I could access the control panel, and Dns transfer fields, etc. I sent them a support ticket, which was my first clue that trouble was brewing. At that time I also noticed a small message saying "sorry for the technical problems while we migrate our servers." (yikes, if I'd only seen that before!) Also, a comment on support-ticket systems; when a company does not provide any email or phone contact information, it is usually because they want a barrier between them and their customers behind which to hide. I'm not kidding about this, I recommend you Never do business with a company that uses only support-ticket systems for technical support. Anyway, I explained that my client couldn't wait for them to sort out their problems, and wanted to cancel the account. This was completely in accordance with their advertised money-back guarantee.
My Final Thinkhost Customer Support Rating: 1/10 |
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Did not stay long enough to experience
My Final Thinkhost Linux Hosting Reliability Rating: 1/10 |
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The pricing is high. When I asked for a refund my acount was cancelled and my refund was denied.
My Final Thinkhost Price Value Rating: 1/10 |
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After signing up and paying with my credit card, I did not receive the welcome email, which was due to a technical issue. It took days to get it.
My Final Thinkhost Account Setup Rating: 1/10 |
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After filling out the necessary online forms, I received an email saying that my account had been cancelled, sorry to see me go, etc. I could feel that something was wrong, so I kept track of my credit card statement online, and what do you know? They had cancelled my account without refunding my credit card. Keep in mind, I had never used their service for even a second, had quickly followed up in asking for a refund, had been polite, etc, etc. All this is moot anyway because they advertise a money-back guarantee. So again I sent another support-ticket, asking, quite assertively, for my credit card to be refunded. The email I received was the most bullying legalese I have ever experienced. They claimed that by paying them I had agreed to their contract (true), and that they would not refund my money at all. However the contract I had agreed to also stated a money-back guarantee. If you've ever been ripped off by a company like this before, you know the feeling. It's tantamount to be robbed on the street. You feel powerless and angry. This is how I feel now. Why would you want to risk doing business with this company? Why will they treat you any differently? A company which creates conflicting policies offering money-back guarantees in one paragraph and reserving the right to reject claims in another, is not a company dedicated to customer service, or social change.
My Final Overall Thinkhost Rating: 1/10
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recommendations to new customers. 
