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Surpass Hosting Customer Support: 1
Surpass Hosting Reliability: 1
Surpass Hosting Price Value: 1
Surpass Hosting Account Setup: 1
Surpass Hosting Overall Score: 1 |
John Marx's Final Score*:
10% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
beware that tickets are SOMETIMES answered within an hour or two, but 99% of the time, the guy who answered the ticket never took the time to process your question.
Perfect example of this, when you have 4 or 5 messages back and forth in one ticket, I CONSTANTLY have received repeat questions that were answered in the initial ticket question. This is almost NEVER FAIL, guaranteed, 100%. My experience has been that I've actually had to repost all the data in one message (they refuse to look back at other messages), and highlight the important stuff so that they'll get to it.
My Final Surpass Hosting Customer Support Rating: 1/10 |
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Recently I had a client download a large file off my website over the phone (~300mb). He told me his computer said the estimated time for download was like 3 hours. I tried downloading the same file on my end and my speed capped out at 5kbps.... That's flat out ridiculous.
My Final Surpass Hosting Reseller Hosting Reliability Rating: 1/10 |
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The prices look good, but they don't promise on the goods. The service is terrible.
My Final Surpass Hosting Price Value Rating: 1/10 |
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Took a while to get it setup, then once it was setup, due to some confusion on their part, they CANCELED my account. All my sites were down for days.
My Final Surpass Hosting Account Setup Rating: 1/10 |
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QUICK SUMMARY
Got a good deal at surpass, transfered all my clients over, immediately all sites went down for days.
Have had nothing but one bad experience after another with support.
Was promised 3 months free hosting for problems caused by surpass, but have not received them.
Essentially lost the money I spent on 1 years prepaid hosting, and have gained nothing but headaches and angry clients complaining about bad hosting.
Have switched back to old host and vow never to deal with surpass again, and warn everyone who ever mentions the word "hosting" against surpass.
My Final Overall Surpass Hosting Rating: 1/10
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- 111 N Orange Ave Ste 1050, Orlando, Florida
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recommendations to new customers. 
