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SurfSpeedy Customer Support: 1
SurfSpeedy Reliability: 1
SurfSpeedy Price Value: 3
SurfSpeedy Account Setup: 5
SurfSpeedy Overall Score: 1 |
daremedy's Final Score*:
16% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
I was a customer for nearly 4 years. Since 2007, their service went from below average to horrible. They recently got bought out by Jumpline. When switching my site over to the new servers they lost my files, corrupted my database and my site went offline for over 2 weeks. The blame was placed squarely on me and they never once offered to help me pick up the pieces. My first thoughts of Surfspeedy? Anger.
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Customer support used to be outstanding, in 2004. Ever since about 2006'ish, the technical support team has been over taken by high school kids who are probably working part time at this company for minimum wage. Dont expect useful responses when things go bad (and believe me, they WILL go bad) and though the responses may be prompt, they are usually prompt responses of "we are sorry for your problem, however its not our fault, please hang up and try your call again....". Funny story, I've heard from customer service about 5 times in the past week to renew my account with them. They said that they "would'nt want me to lose my website data over a late bill payment or oversight on my part". Little did they know I switched hosts 3 weeks ago. But boy am I really an important customer now that its time for me to hand over the money for my renewal. And seeing as they already lost my data twice in 4 years, I found it hilarious that they "wouldnt want me to lose it again".
My Final SurfSpeedy Customer Support Rating: 1/10 |
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Reliable and Surfspeedy dont belong in the same universe.
My Final SurfSpeedy Linux Hosting Reliability Rating: 1/10 |
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Average prices. When I began looking for new hosts, i found that there are other companies with much better ratings and competitive pricing. Regardless, I'd still pay more for a well reviewed host than save $2/month to settle for Surfspeedy's garbage.
My Final SurfSpeedy Price Value Rating: 3/10 |
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I setup my account in 2004 by myself, so take this high rating with a grain of salt.
My Final SurfSpeedy Account Setup Rating: 5/10 |
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Please please please do not sign up with this company. I did this review because I saw that it had some positive ratings, and I thought it was totally wrong for someone to mislead you into this company is worth investing your money into. I was with them for 4 YEARS, so I know what I'm talking about when I say do not sign up with Surfspeedy. They'll provide you with amazing service for the first few months, they did for me. But once you get settled in, prepare for the worst. I'm talking about data loss with no backups and no help on their end. They will screw you at one point or another, this is their only guarantee.
My Final Overall SurfSpeedy Rating: 1/10
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- 800.294.7902
- 702.948.9729
- FAX: 702.947.5716
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- 3155 East Patrick Lane, Suite 1, Las Vegas, NV 89120
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recommendations to new customers. 
