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StartLogic Customer Support: 1
StartLogic Reliability: 1
StartLogic Price Value: 10
StartLogic Account Setup: 5
StartLogic Overall Score: 2 |
Jill's Final Score*:
27% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
Disappointed beyond belief. At first (2 years ago), fast and easy with free gallery. After last "upgrade", gallery is pay to use, website editors beyond a much worse free "basic" are pay to use monthly, and the free web editor is more difficult with less features. They stripped all the things I liked about using them and did NOT TELL ANYONE this was coming. In no email was I informed that 2 years worth of pictures would simply go "poof".
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Hours and hours on hold. Days to respond to emails. Never have gotten a CS rep on the online chat, ever.
I asked a simple question - "where are my files for my old site and how can I edit them" - and was twice given links to their "knowledge base" that I had already scoured.
Third time I was told point blank that I would have to redo my site from scratch on the new web editor OR I could opt to learn HTML and code my old site by hand.
Also, the gallery works perhaps one day a week and I have yet to receive a response on whether I have to pay now to see my pictures.
My Final StartLogic Customer Support Rating: 1/10 |
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Reliability site - decent. Does not go down often.
Reliability for gallery - pitiful. Almost never works.
My Final StartLogic Windows Hosting Reliability Rating: 1/10 |
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It's cheap, yes indeed. And I got less than what I paid for.
My Final StartLogic Price Value Rating: 10/10 |
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Fast when you're opening an account.
My Final StartLogic Account Setup Rating: 5/10 |
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Can't recommend after the last "upgrade". CS is non-existent, they desperately need to hire reps to cover the call volume. No help with issues, forced to pay for pages that were formerly free (and I have a contract for 2 years). Forced to redo page since they won't support the nice, simple editor they had before. Poor selection of premade web pages with new "upgrade" and no free gallery. Overall, a very poor choice. STAY AWAY!
My Final Overall StartLogic Rating: 2/10
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- 919 E. Jefferson St, Suite #100, Phoenix, AZ 85034
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recommendations to new customers. 
