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Site5 Customer Support: 2
Site5 Reliability: 9
Site5 Price Value: 6
Site5 Account Setup: 5
Site5 Overall Score: 3 |
Paul Hunt's Final Score*:
45% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
This used to be a good value host. But they either merged with or were bought out by Theplanet.com. When that happened, their customer support response time became excessive and their once best-in-the-industry server response time deteriorated.
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Site5 has never had live customer support. Response time is now 12-24 hours on a good day with a simple problem. They initially failed to be able to move a site from one server to another and then took 2 weeks to recover the data they lost. During that time they sometimes went 48 hours without responding to a ticket and routinely failed to answer the question.
My Final Site5 Customer Support Rating: 2/10 |
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Day-today reliability is good. Backups of things like Mailman (mailing list database) are not user-accessible.
My Final Site5 Linux Hosting Reliability Rating: 9/10 |
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Pricing is good but confusing. There is no decent migration path for existing customers when a better plan is offered.
My Final Site5 Price Value Rating: 6/10 |
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Usual control panel setup.
My Final Site5 Account Setup Rating: 5/10 |
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Do you agree or disagree with Paul Hunt? Please share your detailed Site5 Linux Hosting review with our readers. Click the link below to begin!
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- 1.888.748.3526
- 1.925.478.3115
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recommendations to new customers. 
