Site5 Review

Site5 Editor's Review

Site5 was founded in 1999 and has, from day 1, advertised that they do not overload their web servers, they do not outsource technical support, and provide no gimmicks. Site5 offers a 45 day money back guarantee if you are not satisfied with your web hosting after joining along with a 99.9% uptime guarantee.

Site5, like HostGator, offers a great incentive to new customers by offering a free 30 day trial to see if you'll like their service (HostGator has our 1 penny first month offer, a copper coin short of free trial). Sit5 also offers a free migration service to transfer your web hosting from one web host to them if needed.

Site5 currently offers shared web hosting, reseller web hosting, virtual private servers (VPS) hosting, and dedicated servers. Combined with their excellent customer support, reliability, Site5 is a viable contender for your web hosting needs. Site5 is an unlimited hosting provider that offers packages that provide unlimited disk space, unlimited bandwidth, and unlimited hosted domains.

Editor's Comments About Site5 Price Value

Site5 pricing is higher than average compared to our top web hosting providers listed on the main hosting reviews page. Although the prices on the main page of their site appear great, they do require a 2 year prepay commitment to get those rates. The unlimited hosting plan that Site5 also is priced higher than average even with a 2 year commitment.

Editor's Comments About Site5 Reliability

Price isn't everything. Site5 prides themselves on not having oversold and overloaded servers and they promise that daily monitoring occurs to ensure stability. By not using an oversold and overloaded server, you should expect better uptime performance, better reliability, and a better overall experience.

Based on our independent research and review of Site5 and considering the reviews posted on customer hosting reviews, most customers are very satisfied with Site5 and recommend them to others. Other websites with verified reviews also show a trend that Site5 is a great web host that takes reliability seriously.

Want the ultimate in reliability? Site5 offers an exclusive package called RedundantPlus that offers 99.99% uptime by using redundancy to ensure they highest quality hosting service. This is a limited plan that offers limited disk space, limited bandwidth, and allows 10 websites, but with those limitations comes the highest reliability you'll find with shared web hosting.

Lastly, all shared web hosting packages are backed up nightly.

Editor's Comments About Site5 Control Panel

Site5 uses cPanel for their control panel. cPanel is the most popular web hosting control panel made available today. Although cPanel costs the most for web hosts to license, cPanel makes up for that in demand by customers and a better web hosting experience. Site5 also offers Fantastico for quick and easy installation of 50 of the most popular open source software including WordPress.

Site5 offers a custom cPanel theme for all web hosting clients which they claim makes web hosting management even easier. Site5 provides their cPanel theme, called SiteAdmin, absolutely free to all clients.

Editor's Comments About Site5 Customer Support

Site5, based on our research, not only provides North American support, they provide their support inhouse. Since the beginning, Site5 has proudly offers inhouse customer support to ensure their customers get the most reliable, accurate, and friendly customer support possible. This is yet another reason why Site5 pricing is higher than average. Inhouse customer support isn't cheap!

Our research of Site5 also indicated that most customers from Site5 provide positive reviews about their customer support. Whether you use telephone, live chat, or email, Site5 appears to have customer support under control and most users are very happy dealing with them should they need to.

• Limited toll free telephone sales and technical support (business hours only, no weekends)
• 24/7 Live Chat
• Direct email addresses
• Video tutorials (default cPanel provided tutorials, not based on Site5's custom theme)
• Community Forum (very active and used by their customers)
• Wiki (searchable database of common questions)
• Official maintenance and outage notifications (via their forum)
• Publicly available uptime reports (rare to see hosts doing this)

Site5 nearly scored a perfect 5 from customer hosting reviews for support. The only thing that forced us to reduce Site5 to a 4/5 rating is their limited toll free telephone support. Should they ever increase their phone support to 24/7, we will promptly give them a 5/5 perfect rating. Site5 meets and exceeds our expectations for customer support with exception to their toll free telephone limitations.