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ServerPronto Customer Support: 3
ServerPronto Reliability: 5
ServerPronto Price Value: 7
ServerPronto Account Setup: 5
ServerPronto Overall Score: 1 |
Robert J.'s Final Score*:
32% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
In short, I paid over $1,000 to this company, had trouble from day one, had my server hacked into within a few months of having it set up, support was terrible, had to fill out pages of physical paperwork and fax it to them in order to close my account, was charged a $250 fee just for closing my account (despite having paid several months in advance I wasn't even going to use), and 3 months later my credit card was STILL being charged as though I never cancelled! Overall terrible experience, AVOID THIS COMPANY.
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Any voice support is charged at $75/hour and e-mail support seems to be first-level offshore support so it's tricky to get answers to any involved question.
My Final ServerPronto Customer Support Rating: 3/10 |
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Server didn't ever go down to my knowledge, but did get hacked into under the pre-configured security configuration. The company offered no support as to how to resolve this, they simply disconnected my server and told me to let them know when I had resolved the issue.
My Final ServerPronto Linux Hosting Reliability Rating: 5/10 |
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They're the cheapest provider by far, but you get what you pay for
My Final ServerPronto Price Value Rating: 7/10 |
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The account was set up within 48 hours
My Final ServerPronto Account Setup Rating: 5/10 |
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- 2400 E. Las Olas Blvd. Suite 268, Fort Lauderdale, FL 33301
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recommendations to new customers. 
