KnownHost Customer Review

KnownHost Review

Here is what Harry Zeng had to say about KnownHost and the overall experience with their web hosting service.

I switched for KnownHost VPS from Wiredtree (that's another horrible story) on 09/21/2009 and I thought I could finally get a reliable web hosting. However, I was wrong. Now I paste the uptime stats of my Knownhost VPS from SiteUptime.com Year Month Outages Uptime Downtime 2011 October 8 97.774% 2.226% 2011 September 7 98.959% 1.041% 2011 August 4 99.494% 0.506% 2011 July 6 98.683% 1.317% 2011 June 10 98.939% 1.061% 2011 May 4 99.207% 0.793% 2011 April 2 99.034% 0.966% Year Outages Uptime 2011 41 98.845% As you can see, far from the "highest uptime in the industry" as they stated on their website. Because the check interval of siteuptime.com is 30 minutes, so the real outages could be even more.

KnownHost Customer Support Review

Customer Hosting Reviews is the only website with a seperate customer support review box. Customer support is the top reason why customers tend to stay with or leave a web hosting company such as KnownHost. How was your experience with KnownHost? Submit a KnownHost review today!

Here's what Harry Zeng had to say about KnownHost's Customer Support:

There are many times that I have to refresh several times before I can access my site webpage or the ftp. The site was very unstable that it down for a minute, then up, then down for a minute.

I really need to admit that they have very fast response time for the tickets. Their support told me that everything was normal, memory use, http service is up, but I keep receiving site down notifications from my both site monitor services.

A couple of days ago, I had the same problem again. After several support tickets, Knownhost are still telling that everything is fine, but I still kept receiving pingdom site monitor notifications. I had a total of 21 down alerts and 21 up again alerts.

Then after a couple of hours, they told me that my VPS server was under a DOS attack! So I had no choice but moving to another VPS company.

10 Recent KnownHost Hosting Reviews

Have an experience with KnownHost web hosting? Share it here!

Web Hosting	Name	Date	Category	+/-	Score	Read
	AHill	01/27/2010	Virtual Private Servers		97%	Read
	Jeff Brigman	06/03/2009	Web Hosting		100%	Read
	Randa Mitchell	01/02/2009	Web Hosting		80%	Read
	Cody Baine	06/22/2008	Web Hosting		80%	Read
	Jamie Fusaro	06/12/2008	Virtual Private Servers		80%	Read
	Laura Dunbar	04/26/2008	Reseller Hosting		80%	Read
	Josh Bjorkman	09/04/2007	Virtual Private Servers		94%	Read
	Brock Holyfield	08/14/2007	Reseller Hosting		94%	Read
	Nic Kneece	08/12/2007	Web Hosting		97%	Read