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Rackspace currently has 3 reviews. Of those reviews, 3 are recommendations to new customers.
Rackspace Dedicated Servers Review
Customer's Name: Kweku Hayford Jr
Time with Rackspace: 1 - 3 months
Do I Recommend Rackspace? Highly Recommended!
Kweku Hayford Jr's Website: http://herbalplace.info

Hosting Company: Rackspace Web Hosting
Rackspace Category Reviewed: Dedicated Servers

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Kweku Hayford Jr's Rackspace Rating Overview:
Rackspace Customer Support: 10
Rackspace Reliability: 10
Rackspace Price Value: 8
Rackspace Account Setup: 10
Rackspace Overall Score: 10
Kweku Hayford Jr's Final Score*:
98%
* The final percentage is determined automatically by our in-house percentages algorithm.
Kweku Hayford Jr's Initial Thoughts of Rackspace
Rackspace in the hosting business is equivalent to Versace in the fashion industry. They have excellent and persistent sales reps who walk you through the build of your custom dedicated server. Yes, all their servers are built to the specification of their clients, which is why the require you to sign an 18 month contract. This company is definitely not for the small-time web hustler.

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Rackspace Customer Support Review
The customer support they offer is phenomenal. Prompt response and turnaround time. The service they provide is like the Ritz-Carlton. They are always ahead of their customers. They provide regular scheduled maintenance on hardware and software and always keep you posted. Their systems are closely monitored and alert you about the slightest thing out of place.

My Final Rackspace Customer Support Rating: 10/10
Rackspace Dedicated Servers Reliability Review
I never experience any downtown on my machine as they guarantee 100% uptime. Very efficient backup systems kick in to buffer any hardware or software failure. They use very very current software and hardware for all their systems.

My Final Rackspace Dedicated Servers Reliability Rating: 10/10
Rackspace Dedicated Servers Price Value
In tune with the service they provide, their pricing is not for the faint at heart. Nobody said a Bentley was cheap. This is generally what you would expect when you order custom built equipments. The base price starts from around $385 and can very quickly go up depending on the features you request.

My Final Rackspace Price Value Rating: 8/10
Rackspace Account Setup Process
The account setup was prompt and to my specifications. The the necessary modifications I requested were accommodated. They offer great one on one phone tutorial after the setup, taking to steps to walk you through their admin setup. They also offer thorough online documentation for revision. If that fails, there is always an efficient customer support team.

My Final Rackspace Account Setup Rating: 10/10
Kweku Hayford Jr's Final Thoughts of Rackspace
For a hosting company that hosted YouTube before they were bought out, I ONLY recommend them if you are a big budget client with a major web-based project. For most people seeking a mediocre web-presence, the service and packages they offer may be an overkill for you. This is overall an excellent company.

My Final Overall Rackspace Rating: 10/10

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Rackspace Contact Information
Rackspace Web Address:
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Rackspace Phone Numbers:
  • 1.800.961.2888 x 3243 - Mike Mozey
  • 1.210.312.3243 - Mike Mozey
Rackspace Office Locations:
  • 9725 Datapoint Drive, Suite 100, San Antonio, TX 78229
  • 2 Longwalk Road, Stockley Park, Uxbridge, UB11 1BA
  • PO Box 671337, Dallas, TX 75267-1337
Rackspace Datacenter Locations:
  • San Antonio, TX
  • Dallas, TX
  • Herndon, VA
  • London, UK
Read More Customer Web Hosting Reviews
Review By Date Category +/- % Link
Robert Hash 12/14/2007 Dedicated Servers 86% Read Review
Nic Kneece 08/12/2007 Dedicated Servers 98% Read Review
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