PowWeb Customer Review

PowWeb Review

Here is what Vivek had to say about PowWeb and the overall experience with their web hosting service.

Biggest problem is absence of cpanel. They have something of their own which is really really really bad. I had a very bad time trying to move my old mails in from my old server and finally they told me that I can't and I just had to loose all my old mails. Thankfully I atleast have the mails that I had downloded by thunderbird in my pc. And this process took many days. They seem to have really dumb people to whom the support mail first goes. They give some stupid answer, I will tell them its not like that, then they escalate it to someone higher, then he will sort of correctly identify the problem and will say that he will move it to the correct person to solve it.

So basically many many mails up and down and it plain irritating.

Account Setup Feedback

Major email trouble. There is one more, its backend can't decompress zip files, so I can't just zip all the files and upload just that one file, which is fast. This was another big problem as I had to then upload all files by ftp and it was then about 500mb, and i think it took 2 or 3 days.

Host Reliability

Reliability is average. Site I can't know as I am not looking at it all the time. But ftp has been down several times. My biggest problem is that I can do more than 3 simultaneous transfers.

Pricing Info

When I first joined, it seemed like a really good deal at something around $47. At that time the next cheapest option was $60.

Final Host Comments

I am financially very tight, so had to bear with them for so long. Now moving away.

Just steer clear, there are too many other options out there.

I have just taken another hosting with webhostingpad. They were very prompt with my questions when I initially mailed them, before paying. I had paid by paypal, and they don't have an automatic option. For that you need credit card. So moved them the the money directly from my paypal account to their account. Then for 2 days there was no reply from them. Then after many mails they said that they have set up my account and I will be getting a mail in a few minutes. Now 12 hours have passed..............

Thats how I reached this site. Looking for a new host even before I could start on one.

PowWeb Customer Support Review

Customer Hosting Reviews is the only website with a seperate customer support review box. Customer support is the top reason why customers tend to stay with or leave a web hosting company such as PowWeb. How was your experience with PowWeb? Submit a PowWeb review today!

Here's what Vivek had to say about PowWeb's Customer Support:

They take a lot of time to fix problems. Average is about 24hrs. I have detailed it above.

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