Site5 Customer Review

My Name: Paul Hunt
Hosting Length: More than 1 year
My Website: customsupport.com
Hosting Category: Web Hosting
Verdict? Not Recommended
Web Hosting Support:

Web Hosting Reliability:

Web Hosting Price Value:

Hosting Setup Speed:

My Final Overall Rating:
My Final Score
50%

Site5 Review

Here is what Paul Hunt had to say about Site5 and the overall experience with their web hosting service.
This used to be a good value host. But they either merged with or were bought out by Theplanet.com. When that happened, their customer support response time became excessive and their once best-in-the-industry server response time deteriorated.

Account Setup Feedback

Usual control panel setup.

Host Reliability

Day-today reliability is good. Backups of things like Mailman (mailing list database) are not user-accessible.

Pricing Info

Pricing is good but confusing. There is no decent migration path for existing customers when a better plan is offered.

Final Host Comments

If you never have technical issues, this is a good but not great host.

Site5 Customer Support Review

Customer Hosting Reviews is the only website with a seperate customer support review box. Customer support is the top reason why customers tend to stay with or leave a web hosting company such as Site5. How was your experience with Site5? Submit a Site5 review today!

Here's what Paul Hunt had to say about Site5's Customer Support:
Site5 has never had live customer support. Response time is now 12-24 hours on a good day with a simple problem. They initially failed to be able to move a site from one server to another and then took 2 weeks to recover the data they lost. During that time they sometimes went 48 hours without responding to a ticket and routinely failed to answer the question.

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