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NPSIS Customer Support: 1
NPSIS Reliability: 4
NPSIS Price Value: 3
NPSIS Account Setup: 10
NPSIS Overall Score: 3 |
Chris's Final Score*:
35% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
Tried to call, got answering machine. Sent it support tickets, they were never answered. On line support chat is *always* down.
My Final NPSIS Customer Support Rating: 1/10 |
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Email goes down more often than with my other hosting service, same with my website.
My Final NPSIS Windows Hosting Reliability Rating: 4/10 |
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They raised my hosting rate by two dollars a month and decreased the service.
My Final NPSIS Price Value Rating: 3/10 |
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Back when I set it up, it was excellent. I have no idea what it's like now.
My Final NPSIS Account Setup Rating: 10/10 |
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They have problems with billing, often not being able to bill your credit card due to problems on their end. My April 2008 bill was automatically billed my credit card, yet claimed I never paid. Couldn't get help as tech support isn't there. Email access was cut off, I finally got through to someone (I had to call while I was at work, on my employers time) Tech person wasn't friend, gave a half-hearted apology. When I told him I was canceling, he just tole me to contact customer service. His attitude was terrible.
My Final Overall NPSIS Rating: 3/10
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- 5448 Apex Peakway #344, Apex, NC 27502
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recommendations to new customers. 
