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IX Web Hosting Customer Support: 1
IX Web Hosting Reliability: 1
IX Web Hosting Price Value: 9
IX Web Hosting Account Setup: 4
IX Web Hosting Overall Score: 4 |
Ashley L's Final Score*:
33% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
My first thoughts of IX was that they were going to be pretty good. I run a website that sells collectables to people around the world and when I first had it designed I saw IX had some of the best pricing online. I wrongly figured that hosting was hosting and quickly realized that all companies are definitely NOT the same.
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I can’t believe how their staff just can’t be bothered with a few questions from a customer. Perhaps if I had purchased a larger hosting package they would have been nicer to me but I was only testing the waters, so to speak before I increased my hosting needs. Every time I called to get my site set up or had a question I was put on hold for a very long time and more than once I heard someone take me off of hold just to put me back on hold and I heard laughing in the background as if they were joking around.
My Final IX Web Hosting Customer Support Rating: 1/10 |
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After I FINALLY got my website online, it would hardly ever actually come up. I thought it was my computer but I got others to test it and I eventually got one of my husband’s technically-proficient friends to have a look at it to see if I had done something wrong in setting it up. He looked at my entire website and IX Webhosting’s administrative interface and told me to call them back and ask to switch servers, which of course, they refused to do.
My Final IX Web Hosting Windows Hosting Reliability Rating: 1/10 |
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Their pricing was actually pretty good, which led me to pick them in the first place, but it wasn’t enough to keep me as a customer since all of their service was so bad.
My Final IX Web Hosting Price Value Rating: 9/10 |
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This was a positively awful experience. I had never put up a website before but I did do the research before calling with my questions. I was put on hold a number of times and the representatives that I did talk to were very patronizing when they weren’t outright rude to me.
My Final IX Web Hosting Account Setup Rating: 4/10 |
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I have since switched hosting companies and the difference is night and day. IXWebhosting should be ashamed of themselves for allowing their customer service representatives talk to their customers the way that they do and they should be ashamed of themselves for having such awful hosting services.
My Final Overall IX Web Hosting Rating: 4/10
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- 800.385.0450
- 270.707.2051
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- 247 Mitch Ln, Hopkinsville, KY 42240
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- Kentucky, USA
- Austria, Europe
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recommendations to new customers. 
