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iPower Customer Support: 1
iPower Reliability: 1
iPower Price Value: 1
iPower Account Setup: 1
iPower Overall Score: 1 |
Richard Rajchel's Final Score*:
10% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
I have been a customer of iPower for over 5 years. Soon I will no longer be a customer. My site has been down for nearly a month. I have been on the Pro Plan for 5 years as I said earlier. My CC expired, and the site went down, so I updated my billing info and the site should be up in no time right? Well in iPowers infinite genius they now tell me that I have no FREE Domain credits available on that account.....which I literally just paid for a few weeks ago.
The worst part is that they have changed their tech support handling, so when you call, not only do you sit on hold for 35-90 minutes, but when you get someone on the phone it's just an "information" person. They take all your questions and information on the phone and forward them to a tech support person that will contact you in 24-48 hours.
This tech support change has been recent as I've been dealing with iPower for years. It also seems that they are having a massive amount of problems with their transitioning all their hosted accounts to Vdeck3. See http://www.northcountrygazette.org/news/2008/03/04/ipower_destroys/. I guess there's information out there about a class action lawsuit as well.
If you have an account with iPower already I would highly recommend moving it soon, as they may no longer exist in the near future.
If you are thinking about going with iPower for hosting, I would avoid it like the plague. This is coming from a customer who was happy with they service up until a few months ago and recommended many of my associates to use them. Now I just pray that they don't have similar problems to me or many others and can transfer before there is problems.
My Final iPower Customer Support Rating: 1/10 |
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My site has been down for nearly a month now because of iPowers incompetence.
My Final iPower Linux Hosting Reliability Rating: 1/10 |
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Who cares what is costs if they can't provide basic tech support in a timely manner.
My Final iPower Price Value Rating: 1/10 |
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If you are crazy enough to setup an account with iPower, hope that you don't have any problems or lose any information or email.
My Final iPower Account Setup Rating: 1/10 |
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There are class action lawsuits, companies like North Country Gazette have lost ALL of their email, and tech support is barely existent these days. I used to recommend them, but no longer. I haven't decided on a new host yet, but I assure you it won't be iPower.
My Final Overall iPower Rating: 1/10
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recommendations to new customers. 
