iPower Customer Review

iPower Review

Here is what Khrikett L had to say about iPower and the overall experience with their web hosting service.

Been with iPower since 2001. That's 10 years. They got hacked a few years ago, took everyone's site and email offline for 3 weeks. I stayed. The platform migration a was a fiasco a couple of years ago. I stayed. Email servers are unreliable and sporadic. I stayed. Recently, I lost patience with them for closing out a support ticket 4 times as "resolved" when no solution had been provided. I stated in my reopened ticket that everyone that had anything to do with this ticket was going to get a crappy review, by name, when I received my email. About 8 minutes after that, my site was taken down by the support tech who happened to be the one who read the yelling update from me for files on the server that were Terms of Service violation. These files were graphics files used to create clients websites and had been on the server and under the review of many support techs for almost 4 years. I just don't think the suspension (which cost me a new client) was coincidence. I am wondering if it was vindictive. They told me for 10 hours the site would be up in 2 hours. Finally, one guy got it restored immediately while I waited on the phone. How come the 6 people before him couldn't accomplish that? You're supposed to get referral credit if you bring in a new customer, to work towards getting free hosting. This system does not work. I have to call and remind them of my referral credits every year when they charge me full price on my renewal.

iPower Customer Support Review

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Here's what Khrikett L had to say about iPower's Customer Support:

First line Help Desk knows far less than I do, and I'm not that technical. Very vague answers to questions and problems, i.e. - "please review the such and such article in our Knowledge Base" or "please access your V-Deck". Frequently close out support tickets as "resolved" when no solution at all has been provided. If site is down, you will receive emails stating your ticket is updated, but you have no access to your control panel to review these updates.

10 Recent iPower Hosting Reviews

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