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HostNine Customer Support: 1
HostNine Reliability: 5
HostNine Price Value: 10
HostNine Account Setup: 10
HostNine Overall Score: 3 |
nobody3's Final Score*:
44% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
Escalated support using FastServers.net is deplorable
My Final HostNine Customer Support Rating: 1/10 |
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Intermittent problems, seemingly monthly.
My Final HostNine Linux Hosting Reliability Rating: 5/10 |
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Great prives
My Final HostNine Price Value Rating: 10/10 |
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No issues
My Final HostNine Account Setup Rating: 10/10 |
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This may or may not enlighten anybody about reseller hosting but let this be a warning to those who want to get involved with HostNine and FastServers.net.
First off, FastServers.net maintains HostNine's servers - a common practice in the industry... basically, HostNine has equipment maintained by HostNine, just as a reseller would go to HostNine to have hosting service.
HostNine has a decent frontline for tech support which reverts over to FastServers.net. This is where problems begin because if HostNine is asleep or a more serious issue arises that requires advanced support escalation, you are then handed-off to FastServer's tech support.
With FastServer, I have never, EVER encountered a more egotistical and demeaning bunch of IDIOTS in my entire career. Far from professional, your question is answered with volleys of non-sensical questions or worse, they have you thinking that the problem has been created by you - somewhere, somehow.
JOOMLA hosts beware, HostNine has instituted changes that prevent access to JOOMLA sites due to permissions which need to be set by HostNine. HostNine also elects to make changes a huge secret until the changes have been made and when you ask what the problem is - they basically call you an idiot because you haven't read their forum. There is no head's up about any anticipated changes, scheduled downtime, etc. You have to fly by the seat of your pants or read the forum to see what's happening.
A web host should remain anonymous in your daily operation - certainly in mine. Personally, I don't have the luxury of reading forums or dealing with mundane tasks on a daily basis.
Bottom line is that if you have the time to be involved intimately with HostNine's geek community, HostNine is perfect for you. On the other hand, if you need to conduct business and less is more when dealing with your host provider - HostNine is not the solution for you.
HostNine started out strong but after over a year of hosting, I've gone elsewhere.
Good Luck in any event but I strongly urge reconsideration of your host when considering HostNine and FastServers.
My Final Overall HostNine Rating: 3/10
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recommendations to new customers. 
