HostICan Customer Review

HostICan Review

Here is what Franky Pang had to say about HostICan and the overall experience with their web hosting service.

I wasted two days with this company. Following is the sum up of my experience: 1) My account had not been setup after 2 days. But they advertised as "instant activation". 2) Support ticket was not handled after posting negative feedback on their forum. The tickets were "in progress" for 12 hours. But they claimed they offer 24/7/365 support. 3) Customer support do not even review my account before replied my support request with canned answer and close my case. 4) Support hotline always busy and forced customer to leave voice mail. 5) My negative comment on their support forum (which they stated "feel free to write a testimonial to share your thoughts and experiences" was deleted. 6) Their staff keep telling me they could not refund me because their system has been changed to a new one. But everywhere in their website advertised "30-Day Money Back Guarantee". 7) They said above happened because their company was being acquired. But as customer, this is not my concerns, I only want the service I paid for. You can stop accept customer when you could not deliver your service. Maybe I am unlucky enough, but I would not recommend this company.

HostICan Customer Support Review

Customer Hosting Reviews is the only website with a seperate customer support review box. Customer support is the top reason why customers tend to stay with or leave a web hosting company such as HostICan. How was your experience with HostICan? Submit a HostICan review today!

Here's what Franky Pang had to say about HostICan's Customer Support:

1) No live chat
2) Hotline always busy and force customer to leave voice mail. Also, 9am-9pm ONLY.
3) Support ticket not handled for 4 hours.
4) Support ticket can be "in progress" for 12 hours.
5) Answer with canned answer.

10 Recent HostICan Hosting Reviews

Have an experience with HostICan web hosting? Share it here!

Web Hosting	Name	Date	Category	+/-	Score	Read
	Tim Golen	03/12/2011	Web Hosting		32%	Read
	Vivienne Le Blanc	03/08/2011	Web Hosting		20%	Read
	Gerrit Poel	07/12/2010	Virtual Private Servers		90%	Read
	Simon	04/22/2010	Web Hosting		88%	Read
	Jimmy Kinnard	04/18/2010	Web Hosting		97%	Read
	Ethan Bartell	04/16/2010	Web Hosting		83%	Read
	Angelina Hyde	04/05/2010	Web Hosting		90%	Read
	Stephane	04/02/2010	Web Hosting		88%	Read
	Mark Spencer	03/31/2010	Web Hosting		80%	Read
	Laurence	03/26/2010	Web Hosting		100%	Read