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HostGator Customer Support: 10
HostGator Reliability: 9
HostGator Price Value: 8
HostGator Account Setup: 9
HostGator Overall Score: 9 |
Adrienne's Final Score*:
91% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
When your use their ticket system, they get back to you usually within the same day or next. And their answers are complete and written in understandable English. When you call them (I use Skype since I am overseas), their response is very quick and helpful.
Your support service is really good and I apprecitate the hand-holding that I needed and many questions that I had at first. I had 3 companies that were my final picks for a hosting company and one was cheaper than yours (no cost for 1 domain), but their responses were written in the worst and incomprehensible English (probably a service office in China). If all goes well this first year, I will likely sign up for the 2-year or 3-year plan. But I hope that I don't also have to pay for the (1) domain name that I have all over again.
My Final HostGator Customer Support Rating: 10/10 |
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So far I haven't had any problems with my website with this hosting company.
My Final HostGator Linux Hosting Reliability Rating: 9/10 |
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Since this is my first time installing a website, I chose the one-year plan which was on par with most of the hosting companies. However, I had to pay $15 for a domain name for the year. Many of the other host providers include the price of one (1) domain name with your subscription. I think Host Gator should do this if you sign up for more than one-year (and pay in advance).
My Final HostGator Price Value Rating: 8/10 |
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Easy to do overall. The first time it is a bit strange since I was not experienced, but with the few questions that I had, Hostgator got right back to me to explain what I needed to do. The "Getting Started" site on their website panel is very helpful.
My Final HostGator Account Setup Rating: 9/10 |
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If the price of my domain name (just one) was included in the subscription, I would give them a 10. Since other hosting companies are doing this for their subscribers, this is the main reason I ranked them as a 9. But their support is very good and the people who respond speak and write proper English so you can understand them and really explain things pretty well, so this is why they deserve a high ranking.
My Final Overall HostGator Rating: 9/10
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- 1.866.964.2867
- 713.574.5287
- FAX: 954.827.0666
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- 11251 Northwest Freeway, Suite 400. Houston, TX 77092
- 9964 Robins Nest Road. Boca Raton, FL 33496
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- Stemmons Freeway, Dallas, TX
- Downtown, Dallas, TX
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recommendations to new customers. 
