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Dotster Customer Support: 1
Dotster Reliability: 1
Dotster Price Value: 10
Dotster Account Setup: 5
Dotster Overall Score: 2 |
Jim's Final Score*:
27% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
They are a reputable company and have good pricing for their plans. Alos advertised that they are 24/7/365.
Click Here to Visit Dotster |
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18 HOURS DOWN - NO ACCESS TO SERVER - DON’T MAKE THE SAME MISTAKE USE ANOTHER COMPANY
I have had 3 VPS with dotster for a few months running smoothly. I was at lunch last week and on the way home I got a call that said my server was down. I quickly got back to the office to find it was and that I had no access to it. I called support and waited and waited and then got to someone for VPS support who told me I had to wait for someone else who was on the phone and that they would need to call me back (after 45 min waiting on phone). I waited for this mysterious person to call me back for an hour. Now being over 2 hours down I called again and got transfered to this tech guy, who then told me that he could do nothing and that he would open a ticket to someone else to try to get the server up otherwise it would not be to the next day.
So I tried calling back at night to no surprise, nothing could be done and I would need to wait until the morning. So I called first thing when they open (6am PST - note they are not truly 24/7/365) to find out that the head of tech support could not do anything until he got an approval from the operation department at 8am PST (2 more hours of waiting).
I was told not to call back at 8am as they dont like to be rush that I would be just annoying them and slowing them down (note now it has been 14 hours of downtime).
So I called at 9am, giving them 1 hour to look at my server to let me know an eta. At this point I got a hold of yet another tech support who im the head tech support guy that I had talked to 3 hours before. At this point they were starting to investigate server. He told the tech guy I was on the phone with that it would be 2-3 more hours.
I asked to call me with an update asap. As feeling helpless I waited as and my accounts were unreachable on this server I could not do anything. Within 5 min of hanging up my server was magically put back online and re added to my account tab in their control panel.
18 hours down at this point.
Another hour goes by and now I get a call saying that my server is back online and that is it. I asked to talk to manager and although he was nice he could not do anything to help compensate for the 18 hours lost nor could he help me examine why they shut down the server. He told me that the VPS are unmanaged and are sole responsibility of the customer. Yet when they shut them down, u are now at their mercy.
Good Luck to you if you are trying to find a good host, they are harder to find the honest used car salesmen.
My Final Dotster Customer Support Rating: 1/10 |
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18 hours down and no help by customer support nor management. I have 3 servers with them but will be moving them asap.
My Final Dotster VPS Hosting Reliability Rating: 1/10 |
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great price and setup. Strongest sales feature.
My Final Dotster Price Value Rating: 10/10 |
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No ticket system so you cant review. Everything must be done via phone and they offer no 800 number
My Final Dotster Account Setup Rating: 5/10 |
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Dont waste your time or money go with someone else. I have been doing this for over 5 years and this is the worst hosting company next to dreamhost.
Please yahoo or google or apple step up and give us a reliable company.
My Final Overall Dotster Rating: 2/10
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- P.O. Box 821066, Vancouver, WA 98682
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recommendations to new customers. 
