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Dotster Customer Support: 8
Dotster Reliability: 9
Dotster Price Value: 10
Dotster Account Setup: 9
Dotster Overall Score: 9 |
Adam Holyfield's Final Score*:
89% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
Well, at the first glance it seemed to be a good deal and their site seemed fairly organized. A friend of mine Dotster as his hosting service and he knows a lot more about the companies that are out there than I do so I knew they were a reputable hosting provider.
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For sales questions they have live chat customer support, which I would have preferred, but it is only available from 9 to 5 (Pacific time). Because I work another job during these hours, I had to use the customer service line and did have to wait a couple minutes before I was able to talk to someone. However, once I was helped, the sales rep was knowledgeable and answered all my questions. For hosting package technical support, Dotster does have 24/7 live chat which is a great help, especially when you only have a quick question.
My Final Dotster Customer Support Rating: 8/10 |
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I haven’t had any trouble with my hosting yet but I have seen announcements posted on their support section where they list any current problems or scheduled maintenance that will interfere with your account. Of course they always post a message that says that they schedule any maintenance so that any effect on your account will be minimal. That said, it’s been 3 months and I haven’t noticed any downtime or slow load times whatsoever.
My Final Dotster Budget Hosting Reliability Rating: 9/10 |
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I think that the pricing Dotster offers is a good deal for what you’re getting. They include Sitebuilder with all hosting packages and also offer SSL Certificates for only $34.99. They also have something called the “Dotster Design Studio” that has pretty reasonable rates for designing your sites if you don’t want to do it yourself.
My Final Dotster Price Value Rating: 10/10 |
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Setting up new accounts (especially for hosting) is never a fun process but Dotster’s was no worse than the other hosting companies I have used. Maybe it’s because I’ve done it before, but the setup was pretty quick and easy.
My Final Dotster Account Setup Rating: 9/10 |
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I personally like Dotster and will probably stay with it as long as their service remains constant. I really hate switching hosting plans so hopefully nothing will change.
My Final Overall Dotster Rating: 9/10
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- P.O. Box 821066, Vancouver, WA 98682
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recommendations to new customers. 
