HostPapa Customer Review

My Name: John Lister
Hosting Length: 1 - 3 months
My Website: Withheld
Hosting Category: Web Hosting
Verdict? Highly Recommended!
Web Hosting Support:

Web Hosting Reliability:

Web Hosting Price Value:

Hosting Setup Speed:

My Final Overall Rating:
My Final Score
68%

HostPapa Review

Here is what John Lister had to say about HostPapa and the overall experience with their web hosting service.
Very good plan and price, impressed with awards for high reliability and overall quality

Account Setup Feedback

Takes a few hours, as a real human must get involved in the sign-up. This is good, it screens out some possible spammers trying to sign up.

Host Reliability

on Sunday Feb 10th all websites and emails went down. Eventually the email was restored on the 13th. Today it is the 14th and my websites are still down. Four days of downtime is totally unacceptable in this industry. They boast of 99.9% uptime, but it's a joke. I cannot reach anyone this morning, they seem to come into work at 8am, and that is when they'll notice a problem, not before. They need some kind of 24/7 monitoring of their datacentre.

Pricing Info

excellent pricing!

Final Host Comments

Up until this recent problem, I had nothing but positive things to say about them. Having websites down for FOUR DAYS in a row is totally unnecessary and unacceptable. I have lost business from my own customers as a result of Hostpapa.

HostPapa Customer Support Review

Customer Hosting Reviews is the only website with a seperate customer support review box. Customer support is the top reason why customers tend to stay with or leave a web hosting company such as HostPapa. How was your experience with HostPapa? Submit a HostPapa review today!

Here's what John Lister had to say about HostPapa's Customer Support:
Slow to reach anyone. When a problem does arise, they don't seem to be in a hurry to fix it. It seems as if nobody is there after hours, problems that happen after 5 are not addressed until the following morning. This is not acceptable.

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