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1and1 Customer Support: 5
1and1 Reliability: 1
1and1 Price Value: 3
1and1 Account Setup: 7
1and1 Overall Score: 1 |
Kevin Cross's Final Score*:
26% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
Originally, I thought 1and1 would be an outstanding place tgo register a number of domain names and host some smaller websites I had been working on for clients. The pricing was very competitive and I recommended that a number of my clients use the service (a recommendation I have now withdrawn)
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To be honest, customer support at 1and1, while friendly on the whole, seems to be mainly window dressing. 90% of the responses I receive from them when I contact them about their regular reliability issues come back as: "Your server is running now. Sorry for the inconvenience." I have written customer service about half a dozen times now about reliability problems with their web hosting service and never received an adequate response. Also, response times vary in length, but usually exceed the 24 hour time frame they cite on their website.
My Final 1and1 Customer Support Rating: 5/10 |
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My web hosting service is down so frequently that I am going to migrate it to another service. It was down almost daily for a period of time each day over a period of 4 months straight! 1and1's claim to provide 98% reliability turned out to be fictional in my case ... unless they meant the service was down 98% of the time. I knew the day that I started showing local versions of websites when I visited client sites (because I feared the normal "Server Not Available" message at 1and1) that I was moving away from this lousy hosting service.
My Final 1and1 Windows Hosting Reliability Rating: 1/10 |
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Average ... assuming you get what you pay for, which in terms of reliability ... you don't.
My Final 1and1 Price Value Rating: 3/10 |
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Account setup, of course, is easy. Paying them money is a streamlined process. Getting them to live up to their commitments is a whole different story.
My Final 1and1 Account Setup Rating: 7/10 |
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Do yourself an enormous favor. Find a different webhosting service. 1and1 is too hit-and-miss. If you take a look at recent reviews on this site, you will see that all the latest reviews are ... negative.
My Final Overall 1and1 Rating: 1/10
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- 877.461.2631
- 610.560.1620
- FAX: 610.560.1501
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- 701 Lee Road, Suite 300, Chesterbrook, PA 19087
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recommendations to new customers. 
