iPower Customer Review

iPower Review

Here is what David Stein had to say about iPower and the overall experience with their web hosting service.

I've been with iPower for almost three years. The first two years were OK, but the last six months have been terrible!

Account Setup Feedback

Account setup is now very difficult and limited, thanks to an "upgrade" to the administrative interface that breaks some features and eliminates others. For example, it's impossible to set permissions on a file or folder. That is inexcusable, and it breaks several of my web applications.

Host Reliability

Web service is intermittent. Email accounts frequently bounce messages and are difficult to administrate. Spontaneous password resets are common. And an entire MySQL database was inexplicably deleted spontaneously and without notice.

Pricing Info

Pricing is typical for this tier of services, although the actual service provided is terrible.

Final Host Comments

The service from this company was about average until 2008, at which point it suddenly tanked. A new administrative interface was rammed into place without warning that broke applications, deleted databases, killed forwarding addresses on email accounts, etc., and the company will not admit that there are problems. AVOID AT ALL COSTS!!

iPower Customer Support Review

Customer Hosting Reviews is the only website with a seperate customer support review box. Customer support is the top reason why customers tend to stay with or leave a web hosting company such as iPower. How was your experience with iPower? Submit a iPower review today!

Here's what David Stein had to say about iPower's Customer Support:

Typical CSR BS - lots of apologies and promises up front, but no real activity. Trouble tickets are closed while issues are unresolved (e.g., "your Perl script now runs OK!" when the interpreter is obviously still broken; "that arbitrary quota on your email account has been lifted" while emails still inexplicably bounce with "mailbox full" replies.) Some complaints are simply ignored or deleted outright.

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